the questions we get asked a lot
what payment methods do you accept?
We accept payments via EFT. Please note that orders will be automatically cancelled if payment, or proof of payment, is not received within 24 hours.
what are your shipping methods?
The Scriptorium ships all across South Africa! During lockdown, we are shipping all orders out every Monday, Wednesday, and Friday.
NATIONWIDE COURIER SERVICE || R85
1 - 3 working days
♡ ALL ORDERS OVER R500 || Free Nationwide Courier Service ♡
Please Note: The Scriptorium cannot be held liable for any damage or loss of items that may occur during the delivery.
is there a max. / min. limit to my order?
No there isn't! You can order as much or as little as you like. You will not be charged extra for orders that may result in a heavier parcel or an additional courier bag.
what colour do your pens write?
All our gel pens come with the option of black or blue gel ink.
The Mermaid Ballpoint Pens are blue pens, and the Rainbow Gel Pens contain multi-coloured ink.
what size lead do your mechanical pencils use?
All our pencils use 0.5mm lead.
what is the length of your washi tape?
The length of our washi tapes vary, though they are typically between 5m - 10m. A short description can be found under each product in the store which will let you know the exact length for a specific tape or set. If you're still unsure, please do reach out to us and we can clarify for you.
i'm looking for ___ can you help me find it?
Of course! As stationery lovers ourselves we know the feeling of envy when stationery addicts around the world are showing off unique finds that we just don't seem to get here in SA. If there's anything you're looking for, and you think we might be able to help, simply pop us a message and we'll do the best we can to help you source it!
can i arrange for my order to be a gift for someone else?
Yes, of course! We include a personalised name tag and thank you message on each parcel of stationery goodies we send out, but we are more than happy to change that message to one of birthday / holiday wishes and make the name tag out to whoever you're gifting! Just send us a message when you're placing the order and we'll make sure to both customise the parcel tag, as well as leave the physical copy of the invoice out of the box!
can i arrange a gift voucher?
Definitely! Simply pop us an email or get in touch with us on our Contact page and we can arrange one for you!