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frequently asked questions

what payment methods do you accept?

We accept payments via EFT.  Please note that orders will automatically be cancelled if payment, or proof of payment, is not received within 24 hours

what are your shipping methods?

The Scriptorium ships all across South Africa!  During lockdown, all orders are shipped out every Monday, Wednesday, and Friday.

NATIONWIDE COURIER SERVICE @ R85

1 - 3 working days

 ALL ORDERS OVER R500  =  Free Nationwide Courier Service 

Please Note: The Scriptorium cannot be held liable for any damage or loss of items that may occur during delivery.

what colour do your gel pens write?

All the gel pens are black ink. 

what size lead do your mechanical pencils use?

All the pencils use 0.5mm lead. 

what is the length of your wash tapes?

The length of the washi tapes vary between 3m - 10m.  A short description can be found under each tape which includes the exact length.  If you're still unsure, please do reach out!

when will something be back in stock?

As a small store, restocking depends on the popularity and ready availability of a particular product.  Here at The Scriptorium, stock quantity is limited and we prioritise constantly bringing in new items.  Unless noted on the product page, once an item sells out it will be removed from the website and not return to the store.  If you're interested in a particular item please do reach out and we can let you know the future of the product. 

will there be any more themed stationery boxes?

As of October 2021, the themed stationery boxes have been officially discontinued.  However, new stationery kits are in the works! 

do you offer bulk/wholesale?

No, as a small online store we don't offer bulk or wholesale. 

can i arrange for my order to be a gift for someone else?

Yes, of course!  We include a personalised name tag and thank you message on each parcel of stationery goodies we send out, but we are more than happy to change that message to one of a birthday/holiday wish and make the name tag out to whoever you're gifting! Just send us a message when you're placing the order and we'll make sure to customise the parcel tag! 

how do i contact you directly?

You can either send  us an email at thescriptoriumstationery@gmail.com or pop us a message on either our Instagram or Facebook page.